Get help

Welcome to the MIT TechTV help pages. We've put the answers to some common questions on this page - just click the to show the answer. If the question you have isn't answered here, you can check out our list of frequently-asked questions, or scroll down for our support form.

How do I ...

... download a video
Underneath each video, there's a button marked 'Share'. Click that and you'll see a list of links to the available versions of the video. Choose the one you want and right-click (Mac users ctrl-click) on the blue 'Right-click and save' link next to it.
... change my picture
You can change the picture that appears on your show page by going to the photo preferences page and uploading a new picture.
... change my collection name
You can change the name of your collection by going to your profile page and entering a new collection name.
... delete my account
If you want to delete your MIT TechTV account, please send an email to techtv@mit.edu from the same mail address that you used when you created your account. If you don't have access to that account any more, use our support form to get in touch. We will ask you to prove that you are the owner of that account before we delete it.
... change my username
If you want to change your MIT TechTV username, please send an email to techtv@mit.edu from the same mail address that you used when you created your account. Remember to tell us both your current username and what you'd like to change it to.
... crosspost to my blog
You can automatically send any videos that you upload to MIT TechTV to your blog as well. Go to your blogs preference page to enable cross-posting for future uploads. If you have already uploaded a video and want to send it to your blog, go to your dashboard and click the 'Share' link in the list of your recent posts, then click the 'Blogging' tab to show the cross-posting form.
... ask for help or report a problem
You can use our support form on this page to send us a message, or mail us direct at techtv@mit.edu. If you use the contact form, please include an email address that we can use to contact you (and make sure that it is correct). Please remember to include your username and any relevant URLs or error messages.

I can't ...

... log in
Make sure you have the right password and username, and check that the Caps Lock key on your keyboard is off. If you have forgotten your password, click the 'Forgot your Password?' link to have it mailed to you. If you still can't log in, use our contact form to send us a message.
... view the videos
Make sure that you have the latest version of the Flash video player. You can get the Flash player for free from Adobe. You may need to restart your computer after installing.

If you still have problems, use our support form to get in touch. Remember to tell us which browser you're using. If you're able to watch some videos but not others, send us the URLs of the ones that don't work for you.

Other help

If your question isn't answered on this page, take a look at our list of frequently-asked questions. This provides more detailed answers to some more technical questions about the MIT TechTV service. And if your question isn't answered there, use the support form to get in touch with us.

Contact us

If you have a question or problem that isn't answered on this page or in the FAQ, you can use this form to send us a message. Please include as much information as you can, and remember to include your username and a valid email address.

It looks as if you have disabled Javascript in your browser. You might want to enable Javascript and then reload this page before submitting your request. If you don't do this, there's a danger that we might not see your request or we may take longer to respond to it (the MIT TechTV site will also work better in general if you have Javascript enabled). If you'd prefer not to turn on Javascript, you can always mail us directly at techtv@mit.edu.

Type of question	You can help us to respond more effectively by giving us an idea of the general type of your question or problem.
Your Email	A valid email address that we can use to contact you. Please make sure that you enter your address correctly: if you don't, we won't be able to answer your question.
Subject	Giving your message a short, descriptive subject will make it easier for us to respond to you.
Your Username	If you're a registered MIT TechTV user, please enter your username here. This is the name that you use to log in to MIT TechTV.
URL	If your question is related to a particular page on the MIT TechTV site or a Web page that includes content from MIT TechTV, please include the URL of the page if possible. The URL is the address - usually starting with 'http:' - that appears in the address line at the top of your browser window when you go to a page.
Your message	Enter your question here, giving as much detail as possible. If you're reporting a problem, please include everything that you think would help us to reproduce and identify the problem, including the full text of any error messages that you see. If your report concerns an external site, please include the URL of that site as well. Please write in English if you can. If that's too hard for you, we can probably understand simple French, Italian, Spanish or Dutch (although we may have to answer you in English). Messages written in other languages may not get an answer.

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